Threat & Error Management (TEM) training is designed for both management level and line employees. Everyone from SWAT, Fire, Aviation and EMTs to Patrol, Dispatch and IA will find this course useful in developing an understanding of the nature of human behavior with respect to error. The program provides participants with a key set of team-based risk management skills and strategies that have been developed to reduce human error and enhance teamwork in high-risk settings. Our training EMPHASIZES A PRO-ACTIVE RESPONSE TO ERROR DISCOVERY AND/OR THREAT OF HUMAN ERROR WITHIN ORGANIZATIONS. Participants learn how to apply the principles of TEM to identify, predict, and control human error encountered in law enforcement operations and emergency situations. Topics of discussion include Situational Awareness, Stress and Performance, Decision Making, Effective Communications in High Stakes Situations, and Leadership Skills.
What Will It Do For You:
This course will assist in enabling participants to:
- Identify and predict potential Human Error problems.
- Develop strategies for reducing and controlling Human Error.
- Use TEM to analyze Safety Data and assist in conducting review boards for officers involved in traffic collisions or other incidents.
- Assist in constructively assessing policies and procedures, based on knowledge of human behavior and Threat & Error Management.
- Enhance the professional standards/ internal affairs process (re: analysis of specific acts and implications for the organization).
- Develop more effective training plans (assessment to application).
- Develop effective risk management practices.
- Conduct risk assessments for tactical operations (SWAT, high risk warrant service, etc.).
- Understand the relationship between situational awareness and mishap potential.
- Predict the performance of an individual or team based on a given level of situational awareness.
- Recognize the clues that can indicate the impending or actual loss of situational awareness and deploy the options available when it has been determined that situational awareness may have been lost.
- Understand the affects of stress on memory functions.
- Understand the effects of stress on performance and the decision making process.
- Understand the common and uncommon causes of fatigue and identify the physical and mental symptoms and their affect on decision making.
- Apply three key decision types and understanding when and how they are typically used in routine and abnormal situations.
- Optimize the decision-making process by applying the DECIDE Decision Making Model to a situation.
- Apply the key leadership principles to strategic and tactical decision-making.
- Adopt a credible, non-punitive policy toward Human Error (not violation). This does not mean we do not hold people accountable but it does recognize – people make honest mistakes.
What Does The Research Show
Research statistics show that over 85% of all primary cause factors in mishaps are related to Human Error. Our core curriculum skills have proven to be the most relevant to highly professional and well-trained personnel operating in high-stakes settings, where safety is critical to promoting positive outcomes. California Training Institute has adapted the program developed by Co-Founder, Craig E. Geis, to assist a wide variety of specialized personnel in reducing human error. Mr. Geis’ training program has formed the basis for the NASA, FAA, and the International Civil Aviation Organization recommendations on Human Factors, and is being used by military special operations, the FAA, military and commercial aviation, surgical & ambulance teams, nuclear power plant facilities, SWAT, ALEA, the DEA, U.S. Customs, and police & sheriffs departments worldwide.
Our core instruction can take an organization to an unsurpassed level of safety and productivity with enhanced operational decision-making. Agencies that have adopted these proven strategies have effectively reduced error and consequently reduced incidents and mishaps. Police agencies will find that this training can lead to a significant reduction in litigation and associated expenses.
In-house sessions are available and recommended.
Email: CATraininginst@aol.com or
California Training Institute
1831 Quail Court
Saint Helena, CA 94574
Phone: (707) 968-5109
