RESEARCH STATISTICS REVEAL THAT OVER 85% OF ALL PRIMARY CAUSE FACTORS IN MISHAPS ARE RELATED TO HUMAN ERROR.

Human Factors training provides participants with a key set of individual and team-based risk management skills and strategies that have been developed to reduce human error and enhance teamwork in high-risk settings. Your organization can use these proven strategies to effectively reduced negative incidents and mishaps which can lead to a significant reduction in litigation and associated expenses.  The program is essential for developing an understanding of the nature of human behavior with respect to error and emphasizes a pro-active response to error discovery and/or threat of human error within an organization.    Designed for both management and line employees.

RELEVANT FOR A BROAD RANGE OF LAW ENFORCEMENT AND NON-LE PROFESSIONALS INCLUDING:

Sworn Officers   Dispatch    SWAT    Critical Incident Teams    Rangers    Police Psychologists    Internal Affairs    Police Trainers    Administration    Fire    EMTs     Aviation Crews

 Participants learn how to apply the principles of TEM to predict and identify human error potential encountered in law enforcement operations, aviation operations, and emergency situations.

The Course Covers Organizational Culture, The Human Factor, Stress and Performance, Fatigue, Decision Making, Effective Communications in High Stakes Situations, and Leadership Skills.

 TOPICS INCLUDE SOME OF THE MOST PERTINENT ISSUES FACING LAW ENFORCEMENT TODAY:

  • How does organizational culture affect behavior and how do we change culture as LE evolves.
  • How we can discover the active and latent conditions that lead to catastrophic or simple error.
  • How does acute and chronic stress affect our workforce?
  • How complacency develops in individuals and organizations.
  • How we can calculate and counter the effects of fatigue.
  • How we can improve our decision-making process to be less reactive and more calculative.
  • What human factors impact on our decision making (Attention, situational awareness, and mental schema/models)?
  • How we can communicate more effectively.
  • Why we must all demonstrate leadership.
  • Effective briefings and de-briefings.
  • Characteristics of high performing organizations.

COURSE LEARNING OBJECTIVES:

  • Understand how organizational culture affects behavior in the workplace.
  • Trace the cause of a mishap to determine the root cause of both active and latent errors.
  • Predict the level of performance based on varying levels of stress.
  • Describe complacency and what measures we can use to mitigate it.
  • Calculate the level of impairment due to hours of wakefulness and sleep loss.
  • Describe how we can develop a level of unconscious competence in our performance.
  • Trace the decision-making process through the OODA loop and explain the factors that go into each step.
  • Describe the three behavioral styles of communication.
  • Prepare an assertive message that clearly gets the point across without coming across as aggressive, challenging to a position or authority, or questioning their judgment.
  • Compare and contrast designated vs. functional leadership.

 Instructor Cadre:

Leading Human Performance Analyst, Craig E. Geis, (LTC. Ret.) MBA, MA, is Co-Founder of California Training Institute and director of curriculum development and training. Craig has an extensive background in risk management and Human Factors Threat & Error Management. LTC. Geis was a career army pilot, developed the military’s Crew Resource Management (CRM) training program to address human error, and is a former instructor at the U.S. Military Academy at West Point, Embry-Riddle Aeronautical University, University of Maryland, and the University of San Francisco. He has served as an Associate Professor at the University of Southern California, providing instruction in numerous courses on Safety Management and Human Factors. Craig holds an M.A. in Psychology from Austin Peay State University, a B.A. in Management from C.W. Post College in New York, and an MBA in Management from Georgia Southern College.  At the time of his military retirement, Lt. Col. Geis was the US Army’s Lead Safety Specialist in Aviation Human Factors.

Certified Force Science Analyst, Dave Blake, M.Sc., CCI., is currently an Adjunct Professor of Criminal Justice, a Police Academy Instructor, and a Force Options Simulator Instructor at a large regional training center. His policing experience includes positions in; SWAT, Field Training, Gangs, Narcotics, Supervision, and Use of Force Training. Dave has instructor certifications in Force Options Simulator, Firearms, DT, and Reality Based Training. He is a published author in several periodicals and journals including a quarterly column for PoliceOne online magazine entitled; “The Science of Training.” Dave’s eight-year service in the USAF included deployments in support of Operations Restore Hope and Desert Storm. He holds a Bachelor of Science in Criminal Justice Management and a Masters of Science in Psychology. He is a Certified Criminal Investigator with the American College of Forensic Examiners Institute. Dave provides consulting/expert witness services on police practices (use of force) and human factors.

Certified Force Science Analyst, Blair Alexander, (Colonel US Army Ret.), M.B.A, is currently an Inspector with the Alameda County District Attorney’s Office. Blair retired as a Lieutenant from Oakland PD (CA), where he served for over 20 years, holding positions as SWAT Tactical Commander & Entry Operator, Patrol Watch Commander & Supervisor, Violence Suppression Unit Commander, Internal Affairs Officer-Involved Shooting Investigator, Field Training Officer, and Departmental Range Master. Blair also retired as a Colonel (Infantry) from the US Army with 30 years of combined active & reserve service, including a deployment to Iraq as a member of the Civilian Police Assistance Training Team. He is a graduate of the US Military Academy at West Point, NY (BS – 81), Santa Clara University in CA (MBA – 92), and the US Army War College in PA (Masters of Strategic Studies – 05).

Nationally recognized LE instructor Mike Tosti is a 28-year law enforcement veteran, with over 20 years of training credentials.  He retired out of Santa Rosa PD as the Investigative Bureau Lieutenant and previously held tenure with LAPD assigned to the prestigious OWB C.R.A.S.H. Unit, and the Special Problems Unit.  He has experience as an FTO, Narcotics and Homicide Detective, Hostage Negotiator, SWAT Commander, K9 Sergeant and Motor Officer.  Mike also supervised a DEA Task Force targeting trans-national drug trafficking organizations.  Mike is Veteran of the US Army and holds a Bachelor of Science in Criminal Justice from California Coast University.

This course is eligible for use of Homeland Security Grant Programs, tracking number 16-33242. Homeland Security Grant funds may cover the cost of registration, travel, lodging, per-diem, and over-time.  Please contact your local training officer, if you are applying outside of California the following website will provide you information on who to contact for your State: http://www.dhs.gov/state-homeland-security-and-emergency-services  

CA POST Control #1095-10801.  STC/BSCC Control #8803-072916

Open-Enrollment Courses currently scheduled in CA, tuition: $326.00  16 hours/2 days.  

  In-House sessions available Nationwide.  Rates outside of CA based on location. Please inquire.

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